Frequently Asked Questions (FAQ)

We recommend purchasing your tickets through our online storefront. Walk-ups are also accepted, pending availability.

We are pleased to offer the following payment methods: credit card, debit card, Apple Pay and Google Pay. Please note that, for on-site purchases, cash or check are not accepted.

All ticket purchases are final sale. No refunds will be made, and no order can be cancelled. For more information, please go to the conditions of sale accepted before the purchase. The refund policy is noted on the experience display page.

Yes! We offer customers the ability to reschedule their tickets up to 24 hours prior to the attendance at no extra cost.

To reschedule your tickets, please follow our how-to guide.

For additional support, visit the Fever Help Center to browse FAQs or submit a request.

If you wish to transfer ownership of your ticket to another person, you can do so from your Universe account. Tickets can only be transferred individually. Once you’ve transferred a ticket, we cannot undo the action. Any order with a transferred ticket will become non-refundable.

For more information on how to transfer your tickets, please consult the Fever Help Center.

It is optional to print your ticket. Please make sure to have it with you either digitally or printed. We recommend digital proof of purchase.

Comfortable clothing and closed-toe shoes are recommended. Hats and caps should be removed for the headset. Backpacks and handbags must be stored in lockers. Heels are not recommended.

There is no coat check on site. We encourage you to leave valuables, large bags, and other personal belongings at home.

There are lockers available in limited quantities for storage.

For the safety of our visitors and the exhibition, all bags entering or leaving the space, including purses, are subject to inspection.

No – Food and drinks are not permitted during the experience. However, there are plenty of dining options nearby in Rosemont! Special medical exceptions can be made, please check with the onsite manager before you enter the experience.

Much like the game, Minecraft Experience: Villager Rescue is intended for all types of guests to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.

In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch will enjoy being a spectator.

The experience is continuous. Staff can assist if a short break is needed. Accommodations can be made upon request before the experience starts.

Yes, both our main venue and expedition space are fully wheelchair accessible.

We are committed to ensuring all visitors can enjoy our experience comfortably. If you have specific accessibility requirements or accommodations beyond standard wheelchair access, please contact our team prior to your visit so we can work with you to ensure the best possible experience. We encourage guests to reach out in advance with any questions or special needs so our staff can be fully prepared to assist you.

Due to capacity and emergency evacuation route restrictions, we do not permit strollers in Minecraft Experience: Villager Rescue. Children unable to walk must be carried throughout the experience.

Additionally, please refrain from bringing any oversized bags, backpacks, diaper bags or carriers.

Only Service Animals trained to perform a task related to a person’s disability are permitted inside the experience. No other animals, including emotional support animals, comfort animals, or pets are allowed.

No weapons will be permitted into the experience whatsoever. This includes all firearms and ammunitions. This also includes both open and concealed carry firearms regardless of license.

Minecraft Experience: Villager Rescue contains moments in the dark, loud noises, and immersive moving projections that could make some people feel dizzy or lightheaded. Guests with sensory sensitivity may wish to bring sunglasses or earplugs for personal comfort.

Located near Parkway Bank Park, just minutes from O’Hare International Airport and the Rosemont CTA Blue Line stop

Location: 9900 Berwyn Avenue, in the Pearl District, Rosemont Illinois.

Free and paid parking available nearby

Easily accessible via the Blue Line at the Rosemont CTA stop.

Yes! We offer an on-site shop with curated souvenirs, books, and themed gifts.

We are pleased to offer the following payment methods: credit card, debit card, Apple Pay and Google Pay. Cash or check are not accepted.

No – We do not offer Gift Cards at this time.

For any additional questions regarding ticketing or if you require further assistance, our support team is ready to help. Please reach out to us through our dedicated support form, where you can provide detailed information about your inquiry and we’ll respond promptly.

Contact Support Team →